What can I buy from the store? How to get credits?

With real money, you can purchase credits, the currency that is used to purchase in-game items. Credits can also be earned by milestones, th...

Refund

As with most downloadable software products, items bought through our games are most of the time non-refundable. The transaction process is ...

The game crashed when I was opening a case and now I lost a skin!

The skins from opened cases do not disappear if the game crashes at the moment of the case opening. When a case is opened, the items from th...

Can I have some skins, please?

We do not give cases, credits, skins or knives from support. The only way to get skins is to open cases or to purchase skins from the loadou...

I didn't get my order

Orders usually deliver instantly, but may take longer. When such delays occur, it means the purchase is still being processed. There is no n...