The game crashed when I was opening a case and now I lost a skin!
Last Updated: 991d
The skins from opened cases NEVER disappear, even if the game crashes at the moment of the case opening. When a case is opened, the item from the case is placed in to your loadout menu or added as blue credits on our server side, the game crashing will never remove your skin or credits.
Please look through the loadout menu carefully, a single new skin can be easy to miss.