As with most downloadable software products, items bought through our games are most of the time non-refundable. The transaction process is controlled by Apple (for iOS devices), Google (for Android devices) or Amazon (Amazon devices).
For Apple (iOS) devices:
Go to Apple support page, scroll down until you find the “Get Support” -button. Choose “Apps & Software”, then “Mac App Store” and in the end and select "Purchases, billing and redemption" and choose the option that fits you best.
For Google (Android) devices:
Go to Google Play Help and click “Refunds & returns” to choose the option that suits you.
For Amazon devices:
Go toAmazon Appstore, scroll all the way down, and click “Help”. Choose “Returns & Refunds” and then search for the option that suits you the best.
NOTE: You can easily manage the ability to make in-app purchases, adjust password protection settings, or disable in-app purchases entirely through your mobile device’s general settings. The way to do this depends on whether you’re using an Apple iOS device, like an iPhone or an iPad, a Google Android device or an Amazon Fire tablet. Either way, the instructions you need are here:
If you refund your in-game purchase, the credits received from the purchase will get returned, this means you can lose in-game items and currencies when using the credits and then requesting a refund.