As with most downloadable software products, items bought through our games are most of the time non-refundable. The transaction process is controlled by Apple (for iOS devices), Google (for Android devices) or Amazon (Amazon devices).
For Apple (iOS) devices:
Go to Apple support page, scroll down until you find the “Get Support” button. Choose “Apps & Software”. Then choose “Mac App Store” and in the end, select "Purchases, billing and redemption" and choose the option that suits you best.
For Google (Android) devices:
Go to Google Play Help and click “Refunds & returns” to choose the option that suits you.
For Amazon devices:
Go to Amazon Appstore, scroll all the way down, and click “Help”. Choose “Returns & Refunds” and then search for the option that suits you the best.
Alternatively, you can add a password or change the accessibility of in-app purchases on your device. The links below will provide the information you need to refund a purchase on your chosen platform:
If you refund your in-game purchase, the credits received from the purchase will get returned. This also means you will lose any in-game items purchased with the refunded credits.