As with most downloadable software products, items bought through our games are most of the time non-refundable. The transaction process is controlled by Apple (for iOS devices), Google (for Android devices) or Amazon (Amazon devices).

Go to Apple support page, scroll down until you find the “Get Support” button. Choose “Apps & Software”. Then choose “Mac App Store” and in the end, select "Purchases, billing and redemption" and choose the option that suits you best.

For Google (Android) devices:

Go to Google Play Help and click “Refunds & returns” to choose the option that suits you.

Go to Amazon Appstore, scroll all the way down, and click “Help”. Choose “Returns & Refunds” and then search for the option that suits you the best.

Alternatively, you can add a password or change the accessibility of in-app purchases on your device. The links below will provide the information you need to refund a purchase on your chosen platform:

Apple:https://support.apple.com/en-us/HT204396

Google:https://support.google.com/googleplay/answer/1626831?hl=en

Amazon:https://www.amazon.com/gp/help/customer/display.html?nodeId=201357720

If you refund your in-game purchase, the credits received from the purchase will get returned. This also means you will lose any in-game items purchased with the refunded credits.