Hi, how can we help you?

What is Critical Ops?

Where can I find Critical Ops?

What are the minimum requirements to play Critical Ops?

Core Game Modes

Custom Games

Regional matchmaking

How to Report a Player in Critical Ops

Can I be a moderator?

I have received a permanent ban, what do I do?

Why is my game lagging or crashing?

My game gets stuck in authentication. What can I do?

My game gets stuck in loading or closes the app after loading!

What can I buy from the store? How to get credits?

Refund

The game crashed when I was opening a case and now I lost a skin!

What can I buy from the store? How to get credits?

Critical Pass

Skins

Linking an account

Can I give, lend, sell or purchase an account?

Can I have more than one account on my device?

I’ve lost my account, how can I get it back?

I borrowed an account or shared my account and now it’s gone!

The account my C-OPS was linked to was hacked and now my C-OPS account is gone!

What is the age limit of the game?

How do I control the in-app purchases my minor child might make?

My child made in-app purchases without my permission. What can I do?

Influencer program

Social media

Community Streams

Where can I find official esports tournaments?

What are you currently working on? Will you be adding feature x to the game?

What was added in the latest update?

What is the Critical Ops beta and how can I become a beta tester?

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